FreshBooks Status

All Systems Operational

FreshBooks Operational

FreshBooks Classic Operational

Automatic Expense Import Operational

FreshBooks Payments Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 20, 2018

No incidents reported today.

Apr 19, 2018

No incidents reported.

Apr 18, 2018

Oops error when trying to access Billing and Upgrade page for some customers.

Resolved - A solution has been implemented to address the issues surrounding user access to the upgrade page. Thank you for your patience and understanding.
Apr 18, 13:40 EDT

Update - We are in the process of rolling out a fix for this issue. Thank you for your patience and understanding. Updates to follow.
Apr 17, 15:08 EDT

Update - The FreshBooks team is continuing to work towards resolving this issue. Thank you for your patience.
Apr 16, 15:20 EDT

Identified - The source of the "oops error" preventing some customers from accessing the Billing and Upgrade page has been identified. We are currently working on a resolution. Thank you for your patience and understanding. Updates to follow.
Apr 16, 11:43 EDT

Investigating - We are currently aware of an "oops error" when some customers are trying to access the Billing and Upgrade page in their accounts. We are currently working to isolate the issue and resolve. Thank you for your understanding. Updates to follow.
Apr 16, 10:35 EDT

Apr 16, 2018

WePay account provisioning on FreshBooks account signup and auto-retry of failed payments

Resolved - WePay payment account provisioning and WePay transactions in the "retry state" are now functioning normally again. Sorry for the inconvenience, and thank you for bearing with us.
Apr 16, 17:35 EDT

Update - The FreshBooks team is continuing to work towards resolving this issue. Thank you for your patience.
Apr 16, 15:20 EDT

Identified - We are aware of an issue temporarily preventing WePay payment accounts from being provisioned for new customers during account activation. Additionally, we are seeing failed WePay transactions that are currently in a "retry state", but not retrying as expected. Thanks for your understanding. Updates to follow.
Apr 16, 13:52 EDT

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.

Apr 6, 2018

No incidents reported.