All Systems Operational
FreshBooks Operational
FreshBooks Classic Operational
Automatic Expense Import Operational
FreshBooks Payments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 4, 2020
Resolved - This incident has been resolved.
Apr 4, 00:13 EDT
Monitoring - A fix has been deployed. We will continue to monitor FreshBooks Payments to ensure systems are operating correctly.
Apr 4, 00:03 EDT
Identified - We have identified the issue and teams are evaluating remediation options.
Apr 3, 23:26 EDT
Investigating - We are currently investigating an issue with FreshBooks Payments. This may affect access to payment options and some invoice may be unable to use FreshBooks Payments.
Apr 3, 23:19 EDT
Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020
Resolved - We have resolved the issue impacting FreshBooks Classic Search and PDF endpoints. Thank you for your patience while we worked to fix the issue.
Mar 31, 19:49 EDT
Monitoring - We have fixed the issue impacting FreshBooks Classic Search and PDF, and will continue to monitor it to ensure there’s no further downtime. Feel free to check back here for any further updates.
Mar 31, 19:14 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 31, 17:14 EDT
Update - We are continuing to investigate this issue.
Mar 31, 16:13 EDT
Update - FreshBooks Classic and New FreshBooks is currently down, and our team is working hard to get it back up and running. We will post updates as soon as we have them.
Mar 31, 16:03 EDT
Update - FreshBooks is currently down, and our team is working hard to get it back up and running. We will post updates as soon as we have them.
Mar 31, 16:03 EDT
Investigating - There’s currently an issue with Search and PDF endpoints on FreshBooks Classic. We’ve identified the problem and are working to fix it, however you may notice performance issues with our Search and PDF endpoints at this time. Please check back for further updates.
Mar 31, 15:40 EDT
Resolved - We have resolved the issue impacting FreshBooks Classic and New FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.
Mar 31, 13:35 EDT
Investigating - FreshBooks Classic and New FreshBooks is currently down, and our team is working hard to get it back up and running. We will post updates as soon as we have them.
Mar 31, 13:14 EDT
Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
Postmortem - Read details
Mar 27, 17:31 EDT
Resolved - The issue impacting FreshBooks have been resolved. Thank you for your patience during this time. Check back here for any further updates.
Mar 27, 17:30 EDT
Monitoring - The connectivity issues have been identified as being between cloud providers. We are continuing to monitor for any impact on FreshBooks users.
Mar 27, 16:47 EDT
Investigating - We’re currently investigating reports of issues accessing FreshBooks. We will post updates as soon as we have them.
Mar 27, 16:15 EDT
Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.