FreshBooks - Investigating Issue
Incident Report for FreshBooks
Postmortem

The system that handles document and photo uploads experienced unusual load which caused elevated error rates.

We scaled up the resources for that system which resolved the problem.

Posted Oct 31, 2019 - 15:55 EDT
Resolved
We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.
Posted Oct 31, 2019 - 15:30 EDT
Monitoring
We have fixed the issue impacting FreshBooks, and will continue to monitor it to ensure there’s no further issues. Feel free to check back here for any further updates.
Posted Oct 31, 2019 - 15:14 EDT
Investigating
We’re currently investigating reports of an issue with uploading images and documents on FreshBooks. We will post updates as soon as we have them.
Posted Oct 31, 2019 - 15:05 EDT
This incident affected: FreshBooks.
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