Degraded Performance Processing Online Payments

Incident Report for FreshBooks

Resolved

The issue is now resolved and all components of FreshBooks are operational.

Posted Jan 05, 2018 - 12:18 EST

Monitoring

We have identified a DNS issue which we are monitoring and are waiting for the TTL to expire which will resolve the issue.

Posted Jan 05, 2018 - 11:46 EST

Identified

We have identified the cause of the issue and are working to resolve it.

Posted Jan 05, 2018 - 11:20 EST

Investigating

We are currently experiencing an issue with degraded performance processing online payments on FreshBooks Invoices. We are investigating the issue and will update https://status.freshbooks.com once the issue is resolved.

Posted Jan 05, 2018 - 11:04 EST